Returns & Refunds

We want you to feel confident when shopping with RabbitWang.

If you're not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

Return Eligibility

To be eligible for a return:

• The return request must be submitted within the applicable return period.

• The item must be in acceptable condition.

• The item should include its original packaging and accessories when applicable.

• Proof of purchase or your order number may be required.

Certain products may not be eligible for return for hygiene, safety, personalization, or other reasons where permitted by law.

How to Request a Return

Contact us at:

support@rabbitwang.com

Please provide:

• Your name

• Order number

• Reason for the return

• Photos or video if the product arrived damaged, defective, or incorrect

Our support team will provide return instructions if your request is approved.

Please do not send a return to an address without first contacting us.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and supporting photos or video.

We'll review the issue and work with you toward an appropriate resolution.

Refunds

Once an approved return has been received and inspected, we'll notify you about the status of your refund.

Approved refunds will be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee cancellations or modifications once an order has entered processing or has shipped.

Questions

For questions about returns or refunds, contact:

support@rabbitwang.com