Privacy Policy

Last updated: August 24, 2026

RabbitWang operates this online store and website, including all related information, content, features, tools, products, and services offered to you (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how RabbitWang collects, uses, processes, and discloses your personal information when you visit our website, use our Services, make a purchase or other transaction, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with RabbitWang, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact information, including your name, email address, phone number, billing address, and shipping address.

• Financial information, including payment card information, payment method, transaction details, payment confirmation, and other payment-related information.

• Account information, including your username, password, preferences, and account settings, where applicable.

• Transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel, as well as your previous transactions.

• Communications with us, including information you provide when contacting RabbitWang customer support.

• Device information, including information about your device, browser, network connection, IP address, and other identifiers.

• Usage information, including information about how and when you access, browse, navigate, or otherwise interact with our Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you place an order, create an account, use our Services, contact us, or otherwise provide information to RabbitWang.

• Automatically through our Services, including information collected from your device when you browse or use our website and through cookies and similar technologies.

• From service providers, including companies that help us provide technology, payment processing, fulfillment, shipping, customer support, analytics, and other business services.

• From business partners and other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with RabbitWang and our Services, we may use your personal information for the following purposes.

Providing and Improving Our Services

We may use your personal information to provide, personalize, maintain, and improve our Services, including to:

• Process and fulfill your orders.

• Process payments.

• Arrange shipping and delivery.

• Provide order and shipping notifications.

• Process returns, refunds, and exchanges.

• Create and manage customer accounts.

• Remember your preferences.

• Provide customer support.

• Enable customers to submit product reviews.

• Improve our website, products, and shopping experience.

• Recommend products that may be relevant to you.

Marketing and Advertising

Where permitted by applicable law, we may use personal information for marketing and promotional purposes.

This may include sending marketing, advertising, and promotional communications by email or other available channels.

We may also use information about your interactions with RabbitWang to provide or help provide advertisements that may be more relevant to you, including based on products you have viewed, purchased, or added to your cart.

You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in our marketing communications.

If you unsubscribe from marketing communications, we may still send you non-promotional communications relating to your account, purchases, orders, shipping, customer service requests, or other transactions.

Security and Fraud Prevention

We may use personal information to:

• Authenticate customer accounts.

• Provide a secure shopping and checkout experience.

• Detect and prevent fraudulent transactions.

• Investigate suspicious, malicious, unsafe, or potentially illegal activity.

• Protect RabbitWang, our Services, our customers, and others.

• Maintain the security and integrity of our website.

If you create an account with RabbitWang, you are responsible for maintaining the confidentiality and security of your account credentials.

Communicating With You

We may use your personal information to communicate with you regarding:

• Your orders.

• Shipping and delivery.

• Returns and refunds.

• Product-related questions.

• Customer service inquiries.

• Your account.

• Other matters relating to your relationship with RabbitWang.

Legal Reasons

We may use or disclose personal information where reasonably necessary to:

• Comply with applicable laws and regulations.

• Respond to valid legal processes.

• Respond to lawful requests from government or law enforcement authorities.

• Investigate potential violations of our policies or Terms of Service.

• Protect or defend our legal rights.

• Participate in legal proceedings where required.

How We Disclose Personal Information

In certain circumstances, RabbitWang may disclose personal information to third parties for legitimate business purposes and to provide our Services.

These third parties may include:

• Shopify.

• Payment processors.

• Shipping and fulfillment providers.

• Customer support providers.

• IT and technology providers.

• Cloud storage providers.

• Analytics providers.

• Advertising and marketing partners.

• Other vendors and service providers that perform services on our behalf.

We may also disclose information:

• When you request, direct, or consent to the disclosure.

• To facilitate shipping or fulfillment of your order.

• When you interact with third-party integrations or services.

• In connection with a merger, acquisition, restructuring, financing, bankruptcy, sale of assets, or similar business transaction.

• When required to comply with applicable legal obligations.

• To enforce our Terms of Service or other policies.

• To protect the rights, property, safety, and security of RabbitWang, our customers, our Services, or others.

Relationship With Shopify

RabbitWang is powered by Shopify.

Shopify collects and processes certain personal information regarding your access to and use of our store in order to provide and improve Shopify's services.

Information you submit through RabbitWang may be transmitted to and shared with Shopify and other service providers that may be located in countries outside your country of residence.

Shopify may also process information regarding your interactions with RabbitWang and other Shopify merchants in connection with certain Shopify features and services.

Where Shopify is independently responsible for processing personal information, Shopify's applicable privacy policies and practices will govern that processing.

You may review Shopify's Consumer Privacy Policy and Privacy Portal for additional information regarding Shopify's processing practices and available privacy rights.

Cookies and Similar Technologies

RabbitWang, Shopify, and our service providers may use cookies and similar technologies when you visit or interact with our Services.

These technologies may be used to:

• Operate and maintain our website.

• Remember your preferences.

• Keep items in your shopping cart.

• Understand how customers interact with our store.

• Analyze website traffic and performance.

• Improve our Services.

• Support fraud prevention and security.

• Provide personalized content.

• Support marketing and advertising where permitted.

Your browser or device may provide settings that allow you to manage, limit, or disable certain cookies.

Please note that disabling certain cookies may affect the functionality or performance of our Services.

Third-Party Websites and Links

Our Services may contain links to websites, applications, social media platforms, or other online services operated by third parties.

RabbitWang does not control these third parties and is not responsible for their privacy, security, content, accuracy, or practices.

If you visit a third-party website or service, we encourage you to review its privacy policy, security practices, and applicable terms before providing personal information.

The inclusion of a third-party link on RabbitWang does not necessarily mean that we endorse that third party or its services.

Children's Privacy

Our Services are not intended for children, and RabbitWang does not knowingly collect personal information from children under the applicable age of majority in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided personal information to RabbitWang, please contact us at:

support@rabbitwang.com

We will review the request and take appropriate action where required by applicable law.

Security of Your Information

RabbitWang takes reasonable measures designed to protect personal information.

However, no security system, method of electronic storage, or transmission of information over the internet can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute or perfect security.

We recommend that you avoid sending sensitive or confidential information through unsecured communication channels.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

How long we retain information may depend on factors including whether the information is necessary to:

• Maintain your account.

• Provide our Services.

• Process orders and transactions.

• Provide customer support.

• Prevent fraud and abuse.

• Facilitate returns, refunds, and exchanges.

• Resolve disputes.

• Comply with legal and regulatory obligations.

• Enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include:

Right to Access or Know

You may have the right to request access to certain personal information that we maintain about you.

Right to Delete

You may have the right to request deletion of certain personal information that we maintain about you.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to request a copy of certain personal information in a portable format or request that certain information be transferred to another party where applicable.

Marketing Preferences

You may opt out of promotional email communications at any time by clicking the unsubscribe link contained in our marketing emails.

Even if you opt out of marketing communications, we may continue to send transactional or service-related communications, including messages regarding orders, shipping, returns, refunds, account activity, and customer service.

Exercising Your Rights

Where applicable, you may exercise your privacy rights by contacting us at:

support@rabbitwang.com

Certain rights are not absolute and may apply only in specific circumstances.

We may need to verify your identity before processing certain privacy requests, as permitted or required by applicable law.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

Complaints

If you have a complaint or concern about how RabbitWang processes your personal information, please contact us at:

support@rabbitwang.com

Depending on where you live, you may also have the right to submit a complaint to an applicable data protection or privacy authority.

International Data Transfers

RabbitWang, Shopify, and our service providers may transfer, store, or process personal information outside the country in which you live.

Where required by applicable law, appropriate safeguards or recognized data-transfer mechanisms may be used when transferring personal information internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our Services.

• Our business practices.

• Technologies we use.

• Legal or regulatory requirements.

• Other operational reasons.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

Where required by applicable law, we may also provide additional notice regarding material changes.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, RabbitWang's privacy practices, or would like to exercise any privacy rights that may be available to you, please contact us:

RabbitWang Customer Support

Email: support@rabbitwang.com

Mailing Address:
20 Collins Street
Enfield SA 5085
Australia

RabbitWang
Better Finds. Better Living.