Frequently Asked Questions

Where do you ship?

RabbitWang currently ships to world wide .

Available shipping options and costs will be displayed during checkout.

How long does shipping take?

Orders are typically processed within 3 business days.

Estimated delivery within the United States is approximately 7-15 business days after processing.

Delivery estimates may vary depending on destination and carrier conditions.

How can I track my order?

Once your order ships, we'll send you a shipping confirmation email containing your tracking information.

Use the tracking link provided in the email to follow your package.

I haven't received my tracking information. What should I do?

Tracking information may take some time to update after your order has been shipped.

If you still need assistance, contact us at support@rabbitwang.com with your order number.

Can I change or cancel my order?

Contact us as soon as possible if you need to change or cancel an order.

We'll do our best to help, but we cannot guarantee changes or cancellations once an order has entered processing or shipped.

What if I entered the wrong shipping address?

Contact us immediately at support@rabbitwang.com.

If your order hasn't been processed or shipped yet, we may be able to update the address.

Once an order has shipped, we may not be able to redirect it.

What if my item arrives damaged or defective?

Please contact us with your order number and clear photos or video showing the issue.

Our support team will review your request and help determine the appropriate resolution.

What is your return policy?

Eligible purchases may be returned within 30 days of delivery.

Please review our Returns & Refunds page for complete eligibility requirements and instructions.

How can I contact RabbitWang?

Email our customer support team at:

support@rabbitwang.com

We aim to respond within 1–2 business days.

Is checkout secure?

Payments are processed through the secure payment methods available through our Shopify checkout. RabbitWang does not directly store your complete payment card information.

Still Need Help?

We're happy to help.

Contact support@rabbitwang.com and include your order number when contacting us about an existing purchase.

RabbitWang — Better Finds. Better Living.